Similarly, they give people an opportunity to share their views and. Jofre foreword the present report is the result of an ongoing study. The research task, as given to me, was to determine the type of processes taking place within knowledge management to increase the understanding of km. Analysis of knowledge management within five key areas. Appendix h provides a format for a knowledge strategy. Enhancing knowledge management under strategy 2020. The need for effective knowledge management is compelling. Appendix d discusses techniques for content management. Dennis and others published three knowledge management strategies. Journal of knowledge management, economics and information technology 1 vol. A guide to managing knowledge public sector commission. This strategy is a joint effort of who offices worldwide working in the area of.
Knowledge management is a new complex topic that requires new ways of thinking. We are left, then, with no clearcut, widelyaccepted definition of strategy. How to integrate knowledge management into your work planning process 63 7c. Rapid has carried out similar activities for a range of other organisations. Knowledge hierarchies, knowledge markets, and knowledge communities. Some major gaps highlighted from the various documents in relation to knowledge management include. Pdf purpose the purpose of this paper is to study the influence of.
Know how managing knowledge for competitive advantage. A knowledge strategy june 2003 debbie blackburn snowy khoza graham tate editor. In 2001, moving the poverty reduction agenda forward in asia and the pacific. This paper draws on primary and secondary data to propose a taxonomy of strategies, or schools. The strategies focus on business goals, rely on strong partnerships with internal business partners, and reflect the appetite of the organizations for knowledge management.
Building the business case for knowledge management. Monitoring and evaluating knowledge management strategies. A plan for managing knowledge and building a learning. Knowledge management strategy example business drivers identi. The study indicates that there is a positive significant relationship between management tools and techniques utilization and organizational performance. Keywords management strategy, germany, knowledge management. Habitat knowledge strategy this strategy is the knowledge management km statement of work for the unhabitat community. A longitudinal case study 66 afsoun hatami, london school of economics, uk robert d. Knowledge management is recognized as a driving force of customer satisfaction, enterprisewide innovations and even the way of reducing operational costs. Although there are many similarities in the definitions above, there are also some important differences. Knowledge management can also serve usable viewpoints for organizations in the middle of. Fragmented interventions from various initiatives in. Establish the role of an enterprisewide knowledge manager and ensure all support teams are aware of the role, responsibilities and authority in facilitating the effective use of knowledge required to support ua oit establish a knowledge management strategy and documentation structure to ensure.
Know how managing knowledge for competitive advantage knowledge will enable companies to compete for customers. Whether youre developing a km strategy or want best practices from organizations with longstanding km programs, apqc gives you access to an array of trusted resources and tools. In todays information driven economy, the community demands a higher level of accountability from the public sector, while agencies are expected to adapt and innovate to improve the quality of service delivery. Knowledge about customers, their preferences and their behaviour is the overwhelming focus for improving the quality of information in large organisations over the next three years. According to bhatt 1, business and academic communities. More specifically, the case studies suggest that where organisational knowledge and learning are. Plan of action for 20092011 introduction knowledge management at adb is evolving purposefully in the right direction, although more needs to be done. Apqc is the leading source for innovative thinking and the latest research in knowledge management km. The goal of this book is to provide a comprehensive overview of knowledge management by examining its objectives, scope, strategy. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that. Organizational knowledge management movement strategies.
In april 2017, kmwg met for the first time and commissioned a stakeholder mapping exercise to understand. Best practices study have welldeveloped knowledge capture and transfer strategies that balance people, processes, and technology. At vtt electronics, knowledge management research has been part of software engineering research. A draft scope for the knowledge management strate gic plan, attachment 4 4. When and how to develop a knowledge management strategy 60 7b. The draft process for the development of a knowledge management strategy, attachment 2 which will also be discussed by the knowledge management strategy advisory group, attachment 3 3. This is a knowledge management book covering the theories, frameworks, models, tools, and supporting disciplines that are relevant to both the student and the practitioner. Iii, issue 3 june 20 organizational knowledge management movement strategies author. As a knowledge organization, ecas strategy should focus on how knowledge. Pdf a strategy for knowledge management researchgate. Knowledge management 3 why knowledge management application of knowledge management km lie in the below four key areas globalization of business. Using a case study approach to compare and contrast the cultures and knowledge management approaches of two organizations, the study suggests ways in which organizational culture influences knowledge management initiatives as well as the evolution of knowledge management in organizations. There are many taxonomies that specify various kinds of knowledge. Draft guidelines for managers of functional programmes, attachment 5 5.
The idea knowledge management strategy team wishes to thank the following organisations and colleagues for their help, support and interest in km, which has allowed the team to develop their knowledge and experience in using km tools and techniques and produce this handbook. Appendix g discusses focus areas for knowledge management assessments. At its root is an obsessive fascination with the idea of knowledge as content, as object, and as manipulable artefact. Building the business case for knowledge management success by peter mcgarahan the knowledge management opportunity making the decision to implement a knowledge management km program should not be a difficult one. One of the early knowledge management strategies that knoco was involved with was the km strategy for mars inc, developed in 2004.
Exploring the impacts of knowledge reuse and organizational memory on the effectiveness of strategic decisions. The autism of knowledge management by patrick lambe there is a profound and dangerous autism in the way we describe knowledge management and elearning. This knowledge management strategy will seek to come up with a strategy that will fill the gaps as well as contribute towards wiser objectives and outcomes. Standardizing and simplifying documents and processes. Yet it can easily fall apart into fragmented, inconsistent efforts where even specialized knowledge management software couldnt save the day any. Eca has attempted km strategies in the past, but these were primarily focused on knowledge sharing platforms, and produced mixed results. Their input, advice, and lessons learned, both successes and failures, have been incorporated into this document so that we may all apply better strategic management processes in our organizations. Ikm background paper, monitoring and evaluating knowledge management strategies. Appendix f discusses techniques for facilitation of a professional forum. Possible knowledge management strategies would therefore include automation that embeds knowledge in systems, or perhaps routinization, in which knowledge is built into.
The benchmarking method 272 x knowledge management in theory and practice. Beating 6 challenges of knowledge management with a. For example, the challenges in the transaction model are centered on the need to codify knowledge and ensure consistent performance. Special thanks is extended to those who participated in the case studies by sharing the details of their strategies. Knowledge management strategy at sds communityoriented km processoriented km assetoriented km database db server business logic app server user interface web server technical architecture construction software architecture design business architecture analysis sw life cycle information system layer packaged. Chief knowledge management officer at nasa goddard space flight center office of the chief knowledge officer code 100 the challenge to learn a learning organization knows how to process knowledge, appreciates the value of shared collective knowledge and grows stronger and more knowledgeable with each activity it performs. The findings show the level of management tools utilization and possibilities influencing performance. Knowledge management strategy international fund for. Tools for knowledge and learning 3 organisational learning2 and a casestudy based investigation into the effectiveness of knowledge and learning.